Shipping policy

At Avelaa Bags, we aim to provide a smooth, reliable, and transparent delivery experience for every order. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may take longer during:

Sales and promotional periods
Public holidays
High-volume order periods
Unforeseen operational circumstances

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Times

Estimated delivery times depend on your destination and selected shipping method.

Typical delivery estimates are:

Domestic Orders: 3–7 business days
International Orders: 7–15 business days

Please note that these are estimated delivery timeframes and are not guaranteed delivery dates.

Delivery may take longer due to customs clearance, courier delays, weather conditions, public holidays, or circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination, order details, and available shipping method.

Any applicable shipping fees will be shown before you complete your purchase.

From time to time, Avelaa Bags may offer free shipping promotions or other delivery offers. Such promotions may be subject to specific terms and conditions.

4. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the courier receives and scans your package.

If your tracking information does not update immediately, this does not necessarily mean that your package has been lost or delayed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

Full name
Street address
City
Postal/ZIP code
Country
Phone number
Any other required delivery information

Avelaa Bags is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

6. Failed or Missed Delivery

If a courier attempts delivery and the package cannot be delivered because the recipient is unavailable or the address information is incorrect, the courier may attempt redelivery or return the package to the sender.

Additional shipping charges may apply if a package needs to be reshipped due to an incorrect address, failed delivery, or customer-related issue.

7. International Shipping

Avelaa Bags may offer international shipping to selected countries and regions.

International delivery times can vary depending on the destination country and local courier services.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

8. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Avelaa Bags does not control customs authorities or their processing times.

Customs delays may therefore extend the estimated delivery timeframe.

9. Delayed Orders

While we work with reliable shipping providers, delivery delays can occasionally occur.

Delays may be caused by:

Courier or postal service issues
Customs processing
Weather conditions
Public holidays
High shipping volumes
Incorrect delivery information
Government restrictions
Other circumstances outside our reasonable control

If your order appears significantly delayed, please contact our support team and we will assist you in checking the shipment status.

10. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the local delivery provider.

If the package still cannot be located, contact us as soon as possible with your order number and tracking information.

We will work with the relevant shipping provider to investigate the matter.

11. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of the package and product before disposing of any packaging materials.

Your order number
Clear photographs of the package
Clear photographs of the damaged product
A brief description of the issue

Our team will review the case and provide further instructions.

12. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee that changes or cancellations can be made once an order has entered processing, been packed, or been dispatched.

Once an order has been shipped, address changes may require additional arrangements or charges from the shipping provider.

13. Multiple Items in One Order

Depending on product availability, warehouse processing, destination, and shipping arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information where available.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Avelaa Bags
Email: lvstore594@gmail.com
WhatsApp: +44 7498 651483

We are happy to assist you with questions regarding your order, delivery status, or shipping arrangements.