Refund policy

At Avelaa Bags, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review the following Return & Refund Policy before making a purchase.

Returns Eligibility

You may request a return within 7 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The original packaging, tags, labels, and accessories must be included.
  • The product must not show any signs of use, damage, alteration, washing, or wear.
  • Proof of purchase or the original order number is required.
  • The return request must be submitted within 7 days of delivery.

Items that do not meet these requirements may be rejected.

Non-Returnable Items

We do not accept returns for:

  • Used, worn, washed, altered, or damaged items, unless the damage was caused before delivery.
  • Items returned after the 7-day return period.
  • Items missing original packaging, tags, labels, or accessories.
  • Products damaged due to improper handling or use after delivery.
  • Any item that is not in its original resaleable condition.

How to Request a Return

To request a return:

  1. Contact us at eworebags@gmail.com with your order number and the reason for your return.
  2. Our support team will review your request and respond within 24–48 hours with further instructions.
  3. Carefully pack the item in its original packaging.
  4. Ship the product to the return address provided by our team.

Please do not send any product back without receiving prior return authorization from Avelaa Bags.

Unauthorized returns may not be accepted or processed.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged.
  • The wrong product was sent.
  • The product received does not match the customer's confirmed order.

We strongly recommend using a reliable and trackable shipping service when returning an item.

Avelaa Bags is not responsible for products lost, stolen, or damaged while being returned to us unless otherwise required by applicable law.

Refund Process

Once your returned product is received, our team will inspect it to determine whether it meets the return requirements.

After inspection:

  • You will be notified whether your return has been approved or rejected.
  • Approved refunds will generally be processed within 5–7 business days.
  • Refunds will be issued to the original payment method whenever possible.
  • A confirmation email will be sent once the refund has been processed.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, size, color, or style, you may return the original eligible item according to this policy and place a new order separately.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Clear photographs of the packaging.
  • A brief description of the issue.

After reviewing the information, our support team will provide the appropriate instructions.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

Cancellation requests cannot always be guaranteed once an order has been processed, packed, shipped, or fulfilled.

If the order has already been shipped, the request may be handled under our standard Return & Refund Policy.

Important Note

Avelaa Bags reserves the right to refuse a return or refund if the returned product does not meet the eligibility requirements outlined in this policy.

Nothing in this policy is intended to limit any rights or protections provided to customers under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: lvstore594@gmail.com
WhatsApp: +44 7498 651483

Avelaa Bags
Customer Support Team